At IzzyShopper, we strive to provide quality products and excellent service. We understand that a refund may be necessary in some circumstances. This policy explains how cancellation, returns, and refund requests are reviewed.

Order cancellation and refunds

Customers may request cancellation before an order is dispatched for delivery. After a cancellation request, our team will review whether the order has already been processed or dispatched. If a refund is approved, we aim to process it within 12 hours after review. Approval and processing depend on the payment and order status.

Non-refundable situations

An order that has already been dispatched for delivery cannot ordinarily be cancelled or refunded. Perishable goods and personal hygiene products cannot ordinarily be returned or refunded unless the item is defective, damaged, incorrect, or otherwise affected by an issue attributable to the delivered product.

Refund processing time

Approved refunds are sent through the original payment method where possible. The payment provider may take 1 to 5 business days to show the refund in the customer's account. We will notify the customer when the refund is processed.

Issues with orders

Please report a wrong, damaged, or defective item within 24 hours of delivery so our team can review the issue. If confirmed, we may offer a replacement, subject to availability, or a refund.

Contact us

For refund questions, contact Office@izzyshopper.com or call (+233) 599 448 106.

Effective date: 26 October 2026

This Privacy Policy explains how IzzyShopper collects, uses, stores, and shares personal information when you use the IzzyShopper website or mobile application. It applies to information processed through our shopping, account, order, support, and related services.

Information we collect

Depending on how you use the services, we may collect:

• Account details such as your name, phone number, email address, and sign-in verification information.
• Delivery and order details such as delivery address or location, items ordered, order status, and support requests.
• Shopping activity such as cart and wishlist contents, product ratings, and preferences you choose to save.
• Device and technical information such as a device identifier, app platform, basic diagnostic data, and app interaction events used to operate, protect, and improve the services.
• Payment transaction information needed to process and reconcile a payment. Card details are handled by our payment provider; IzzyShopper does not ask you to store your card security code in the app.
• Information you provide when contacting support or subscribing to website communications.

How we use information

We use information to create and secure accounts, provide shopping and delivery services, process and support orders and payments, sync your cart and wishlist, provide order updates, respond to requests, prevent fraud and abuse, maintain service security, and improve app and website reliability. We may also use contact details for service messages and, where allowed and based on your preferences, promotional communications.

How information is shared

We share only information needed to provide the services with relevant service providers, which may include delivery personnel, payment processors, SMS and email providers, hosting providers, and technical support providers. These providers are expected to protect information and use it only to provide their services. We may also disclose information where required by law, to protect users or our rights, or as part of a business transfer subject to appropriate safeguards. We do not sell personal information for money.

Payments

Payments may be processed by third-party payment providers such as Paystack or a mobile money provider. Their privacy practices and terms also apply to payment information they process. IzzyShopper receives transaction details needed to verify and support the payment, but does not store full card numbers or CVV security codes in the mobile app.

Storage, security, and retention

Information is stored on our systems and service providers’ systems using reasonable administrative and technical safeguards. No online service can guarantee absolute security. We retain information for as long as needed to provide the services, meet accounting and legal obligations, resolve disputes, enforce agreements, and protect the service. Retention periods depend on the type of information and applicable requirements.

Your choices and requests

You may update account information through available account features and adjust notification or promotional preferences in the app where those controls are available. You may contact us to request access to, correction of, or deletion of personal information, subject to identity checks and information we must retain for legal, security, or transaction reasons. The app provides an account deletion option for signed-in users.

Children

The services are intended for people able to make grocery purchases under applicable law. Children should use the services only with the involvement and permission of a parent or guardian. If you believe a child has provided personal information without appropriate permission, contact us.

Third-party services and updates

The app and website may link to third-party services whose privacy practices we do not control. This policy may be updated as our services or legal requirements change. We will publish the current version here and show its effective or update date.

Contact us

For privacy questions or requests, email Office@izzyshopper.com or call (+233) 599 448 106.

Effective date: 26 October 2026

These Terms of Use govern access to and use of the IzzyShopper website and mobile application (the “services”). By using the services, you agree to these terms. If you do not agree, do not use the services.

About the service

IzzyShopper provides an online grocery shopping service, including product browsing, shopping carts, wishlists, special packages, account features, and order and delivery information. Product availability, delivery coverage, and available features may change. Delivery is currently offered in service areas shown in the app or website.

Accounts

You are responsible for providing accurate account and delivery information and for keeping access to your verification codes and device secure. You must not impersonate another person, misuse another customer's account, or use the services unlawfully. Contact us promptly if you believe your account has been accessed without permission.

Products, prices, and orders

Product descriptions, images, prices, discounts, and stock information are provided to help you shop and may be updated. We take reasonable care to keep information accurate, but an item may become unavailable or a price or listing may contain an error. An order is subject to acceptance and availability. If we cannot fulfil an item or order, we will contact you and arrange any applicable adjustment or refund.

Please check your cart, delivery details, and order information before submitting an order. Any payment method and payment terms shown during checkout apply to that transaction. Do not share payment credentials or verification codes with anyone.

Delivery and cancellation

Delivery timing is an estimate and may be affected by traffic, weather, availability, or other circumstances. You may request cancellation before dispatch; requests are reviewed based on the order status. Once an order has been dispatched, it ordinarily cannot be cancelled. Refund eligibility and processing are described in the Refund Policy available in the app and website.

Acceptable use

You must not interfere with the operation or security of the services, attempt unauthorized access, introduce malicious code, submit fraudulent orders, or use the services in a way that infringes another person's rights or violates applicable law.

Intellectual property

The IzzyShopper name, branding, software, and service content are owned by or licensed to IzzyShopper and are protected by applicable intellectual-property laws. You may use the services for personal shopping purposes; these terms do not transfer ownership of any intellectual property to you.

Service availability and liability

We work to keep the services available and information reliable, but do not guarantee uninterrupted or error-free operation. To the extent permitted by applicable law, IzzyShopper is not liable for indirect or consequential loss arising from use of the services. Nothing in these terms excludes liability or consumer rights that cannot lawfully be excluded or limited.

Changes and governing law

We may update these terms when our services or legal requirements change. The latest version will be published in the app or website with its update date. These terms are governed by the laws of the Republic of Ghana, subject to mandatory consumer protections that apply to you.

Contact

For questions about these terms, email Office@izzyshopper.com or call (+233) 599 448 106.